Before placing an order, please read through our terms and conditions. These terms govern your use of kato-swim.com and the purchase of products from our website. By using this website and making a purchase, you are subject to the following terms, conditions and notices set out below (the “Terms of Service”). You are bound by these Terms of Service and should review them whenever you are using this website and making a purchase.
In these terms and conditions, the expressions “we”, “us”, “Kato Swim” and “our” are a reference to ‘Kato Swim Pty Ltd’.
At the time of publication we have made every effort to ensure that the information provided on kato-swim.com is accurate and current. However, we do not make any representation or warranty that the information contained within the website is accurate, complete or current and we do not guarantee that our website is free from errors or faults. We accept no liability for any such inaccuracies, errors or faults.
All goods are offered for sale subject to the available stock. All products are promoted in good faith to be available at the time an order is received. However, unforeseen supply issues ore unexpected demand may result in stock being unavailable. If an ordered item is out of stock we may contact you to offer a substitute. If you do not accept a substitute item and you have been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card or paypal account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available and dispatch it as soon as possible.
You can find our product prices on our website. Prices are subject to change without notice. All prices are in Australian Dollars and include GST. All prices exclude delivery costs. Sale items are only available at the lower price whilst stocks last and during the designated sale period. We reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.
Orders and Payment
When you place an order through the kato-swim.com website, you are entering into an agreement with us. No agreement is created until your order and payment have been processed by us and we have sent you a receipt or a notice that your chosen item is not in stock.
All orders must be paid in full. The date on which an order is paid in full will be considered the purchase date for the order.
Once we have confirmed your order, you are bound by the Terms of Service contained herein for each product purchased, unless we tell you what you have ordered is not in stock. Delivery will commence once payment has been processed and validated.
To ensure the protection of your payment details, all payments are processed using secure, third party payment gateway services. These services are Level 1 PCI Compliant. All credit card details are encrypted and are not stored on kato-swim.com.
Kato Swim strives to protect data transmission between your web browser and kato-swim.com, however no data transmission over the Internet can be guaranteed as totally secure. Kato Swim does not warrant and cannot ensure the security of any information which you transmit to us.
At the time you enter our website, the link between your Web browser and Kato Swim will be protected by an industry standard security certificate with at least 128 bit encryption. Further to this, credit card transactions are handled by Level 1 PCI Compliant Payment Gateways, and we do not store any credit card details on our website.
Changing your Order
We endeavour to do our best to accommodate changes to orders placed through the kato-swim.com website, including substitution or addition of products, upgrading your shipping method, changing your delivery address and cancelling your order. Changing your order is possible only up until your order has been marked for delivery. Please contact us directly at firstname.lastname@example.org with the details of the changes required to your order.
We ship within Australia only. We offer flat rate Standard and Express shipping through Australia Post. Estimates for delivery times for each shipping method are given during the checkout process. We use all reasonable efforts to dispatch our orders within 1 business day of the purchase date. If delays occur that are outside our control we will inform use through email. Once we learn that an order has not arrived within a reasonable period of time we will lodge an enquiry with Australia Post and advise you of any issues that are discovered.
It is your obligation to enter the correct delivery address details at the time of ordering. We are not liable for any loss or damage occurred during delivery or for late or non-delivery. Late delivery does not entitle you to cancel your order. If you require postage insurance or signed for delivery, please contact us at email@example.com before your order is marked for delivery.
Warranty and Returns Policy
If you receive a damaged or faulty product, please notify Kato Swim by email at firstname.lastname@example.org as soon as possible. We will respond with instructions for returning the product and receiving either a refund or replacement. The product must be in its ‘as sold’ condition, ideally with swing tags and hygiene strips in place. When we receive the product and the conditions of the returns policy has been met, we will issue a full refund of a free replacement subject to product availability. All refunds will be issued to the same account that the order was paid from.
If no fault is found with the product, or if we believe that care instructions have not been properly followed, we will not provide you with a refund or replacement and we will return the product to you.
We accept exchanges and returns on all pieces so long as the following conditions are met. The items must be in original ‘as sold’ condition with the swing tags remaining in place and the hygiene strip intact. The items must not have been worn, washed or altered in any way. Refunds will be issued excluding original shipping cost as shipping is a consumable service.
Kato Swim and all of its original content are the sole property of Kato Swim Pty Ltd and are protected by copyright, trademark and other intellectual property laws. Except where otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal and non-commercial use. Except as permitted by applicable copyright laws, you agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Kato Swim Pty Ltd.
Third Party Websites
Kato Swim reserves the right to terminate your access to kato-swim.com without any advance notice.
Changes to Terms and Conditions
We may alter and change these terms and conditions occasionally by posting the altered version on our website.
We may send you notices by email to the address you have provided, by general notice on this website or to an address or using contact information previously provided by you.
These terms are governed by the laws in force in South Australia, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of South Australia, Australia and any courts which may hear appeals from those courts.